Let’s take a look back at 2016 and see what new technologies were implemented with respect to food business. The technology for restaurants and food businesses affect almost every function, from procurement, creation of food, management to delivery. Robots, AI, virtual reality, and analytics are all man-made brainpower. They have affected the restaurant businesses, if you glance back at 2016 and their impact will need a close watch in 2017. Here’s a gander at the developments that have changed operations for the eatery business—and will keep on making waves later on.
Early adopters are utilising AI to robotize the communication among eateries and customers. They are using advance chat bots that are do not appear mechanised. While Taco Bell intends Tacobot to request orders instant-messenger style, others, for example, Wingstop is growing the discussion onto social media to permit clients to communicate and make inquiries exclusively with innovation.
The dread of rising labour costs and additional time-related expenses have a few owners considering robots to substitute people! Some of these are in real life, already in the testing stage. Domino’s tested its robot, named DRU, in New Zealand back in March for delivery. You must have heard several times a news of someone creating drone for delivery successfully in 2016. Domino’s, in August, cooperated with a “flying robot” organisation to test delivery through robots. In any case, it’s not by any means the only pizza concept trying out robots. Zume Pizza, a venture out of Silicon Valley, is utilising three robots to supplant kitchen staff and the list is on.
Is there a shot that currency notes are vanishing? While portable wallets in our mobile phones such as Apple Pay and Google Wallet haven’t got on as fast as some had hoped, that isn’t preventing some from attempting to simplify operations by disposing of bank notes altogether. For instance, Sweetgreen recently reported that it is going totally cashless at all of its areas in 2017 after a year-long test to streamline its checkout procedure and even be somewhat more economical. Customers can just pay with a card or by means of the chain’s application. Now, other businesses might soon follow suit. Watch out!
Watch the watch
Back in February, Domino’s increased the capacity for customers to place an order through Apple Watch. At that point, Danny Meyer flipped the smartwatch tech on its head, having his Union Square Hospitality Group join forces with third-party reservation organisation to put shopper information straightforwardly in the hands of its staff members. Managers, have staff and sommeliers at the Union Square Cafe in New York City get data about visitors, including hypersensitivities, likings, past requests and more to give progressively a more customised feasting experience. This clearly means a lot targetted restaurant operations and others must take notes when customers provide feedback on this. It’s not necessary to be early adopters but very wrong to miss out completely!
Delivery has gone from a decent business to a focused must-do for some companies, particularly in urban markets. In urban markets customers are developing and expecting the comfort of food-delivery at their place. The rise of some companies including UberEats and others has turned out to be a business aid for a few but a danger to others. In spite of the difficulties 3rd-party delivery brings—as managers attempt to battle with rogue deliverers and also make sense of how to bundle to-go when they marked food for in-house utilization—it’s a huge business now. Now, the delivery market is already pegged at over $30 billion. The off-start deals ring in around $210 billion, demonstrating that there’s adequate space for more.
The internet giant, Amazon, is making its play for the foodservice business. It’s Amazon Fresh basic supply delivery system that is contending in the meal kit world. Amazon Prime now offers 3rd-party delivery from eateries in 17 states of the USA. Moreover, the Amazon Go idea, propelled in test in Seattle in December, is putting forth a comfort store-QSR cross breed. It serves culinary-expert made breakfasts, snacks and meals alongside groceries. They do it in an innovative organisation where checkout lines and billing desk aren’t essential. Other companies tried this too but most o them were startups who were not master in their core field itself. Here we are talking about an internet giant whose one of the department is logistics and deliveries. Further, Amazon is utilising cell phone technology to track what’s customers take from the racks. It then charges orders to a virtual truck.
The founders of this company may not state that it’s an immediate restaurant contender and a threat, but Umi Kitchen—the application that interfaces home cooks to shoppers—can possibly take foodservice dollars. The three founders—all experienced in technology sector—took the possibility of a lounge area free restaurant (a la Sprig, Maple and Ando) to another level by disposing of the kitchen, as well! Umi group pre-considers home cooks. They then get Food Handler checked and certified. Only then they can present their food to diners. The Umi Kitchen application has four to seven menu alternatives day by day. Company conveys them by means of Postmates and range from $12 to $16, in addition to a conveyance expense.
Finally, what if all the parts were automated and the need of restaurant was rendered nullified. Customer ordered on app, which got prepared by bots imitating best chefs, and delivered by drones, paid and accounted by app itself. Let’s see what will be eventually the effect of technology on food business.